WARRANTY INQUIRY

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EXCLUSIONS

 

Each Cedar caravan undergoes stringent quality checks all the way through the manufacturing process and delivery to you to ensure a trouble free and enjoyable caravanning experience.

Cedar manufactures the body of the caravan and the furniture and ensures that all systems relating to electrical, plumbing and gas supply are installed correctly.

 

Cedar Caravans warrants the items we manufacture. Each supplier warrants major components such as the appliances and the chassis separately as they have the expertise in relation to their products.

 

Caravans are complex as they incorporate a number of major items provided by other manufacturers with the skill set to design and manufacture those items.

 

Chassis, suspensions, televisions and refrigerators for instance are manufactured separately and carry their own warranties. Cedar Caravans installs every item in accordance with the respective manufacturer’s instructions.

 

 

The following appliances & other items (where applicable) carry their own Warranty cover as provided by the relevant supplier:

 

Air Conditioner
Brakes
Fridge
Hot Water unit
Microwave
Oven / Stove
Pressure Pump
Rangehood
Reverse Camera
Solar Panels
Step & Slide Outs
Stereo unit
Suspension
TV & DVD
TV Antenna
Tyres
Washer/Dryer

 

Please refer to your manuals provided at handover for more information.

Note: This list is not exhaustive & includes any other appliances as requested by the purchaser.

 

 

 

SERVICING & MAINTENANCE CONDITIONS

 

 

It is a  condition  of  your  warranty  that   proper  servicing  of   your  caravan  is  performed  by qualified personnel  and every three  months  you   need  to  carry  out  the  following  maintenance  schedule and keep all receipts as proof of servicing:

 

 

  • Check and adjust wheel nut tension

  • Check tyre pressures and tyre wear

  • Check condition of brake assemblies and wear on the brake shoes

  • Check handbrake adjustment

  • Check wheel bearings and hubs

  • Check and tighten suspension and components

  • Visually inspect under the caravan for damage or loose items

  • Inspect electrical wiring for damage

  • Check batteries and terminals

  • Inspect and ensure all gas pipes and plumbing is secure

  • Lubricate stabilisers and tow coupling

  • Pressure test the gas system

  • Check operation of appliances and equipment

  • Check and adjust windows and doors

  • Check operation of roof hatches

  • Lubricate door locks, hinges

  • Clean and inspect vents

  • Inspect for signs of water leaks

  • Inspect joins for signs of non-adhesion or deterioration and reapply sealant

  • Check operation of the awning

  • Check exterior and interior lighting including number plate lights

 

OFF-ROAD POLICY

 

Cedar Caravans off-road range of caravans have been designed and constructed to give added strength and ground clearance, for limited unsealed road usage. Gas venting regulations and other construction restraints limit the effectiveness of these caravans against dust and water penetration. Under no circumstances should these caravans be exposed to water crossings at, or above, body floor level.

We strongly recommend towing at safe speed according to travel conditions with extra care and attention required on uneven surfaces. Our off-road caravans are not designed for hard impact or heavy landings or severely rutted roads or tracks.

Cedar off-road Caravans are not designed for use on four-wheel drive only tracks.

 

The following items for off-road caravans are not covered under Cedar Caravans warranty:

  • Impact or stone damage to body, chassis or running gear.

  • Soiling of fabrics and internal fitments from dust and other airborne substances.

  • Water damage due to water crossings.

  • Movement or damage caused by dislodgment of appliances and fittings resulting from hard impact or heavy landings or severely rutted roads or tracks.

  • General damage arising from misuse.

  • The Warranty does not extend to maintenance items which are the responsibility of the purchaser.

Cedar Caravans include equipment and fittings, such as cooking appliances, tyres and toilets, which are separately warranted by their manufacturer and not covered by Cedar Caravan’s Warranty. If necessary, Cedar Caravans will help an owner make a warranty claim to these individual component manufacturers.

 

LIMITATIONS

Cedar Caravans makes no express warranties or representations other than set out in this warranty.

The repair or replacement of the Caravan or part of the Caravan is the absolute limit of Cedar Caravans' liability under this express warranty.

CEDAR CARAVANS WARRANTY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Cedar Caravans (Australia) Pty Ltd (ABN 29795782960) ("Cedar Caravans") provides the following warranty in relation to its caravans ("Caravan").

 

The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded. Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified.

 

 

Cedar Caravans warrants that, subject to the exclusions and limitations below, all parts of the manufacture and assembly of the Caravan carried out by Cedar Caravans will be free from defects in materials and workmanship for a period of 12 months from date of purchase ("Warranty Period").

This warranty is not transferable to a subsequent customer if the Caravan is sold by the original customer during the Warranty Period.

 

If a defect appears in Cedar Caravans' manufacture or assembly of the Caravan before the end of the Warranty Period and Cedar Caravans finds the Caravan to be defective in materials or workmanship, Cedar Caravans will, in its sole discretion, either:

 

Replace or repair the Caravan or the defective part of the Caravan free of charge; or

Cause the Caravan or the defective part of the Caravan to be replaced or repaired by a qualified repairer free of charge.

Cedar Caravans reserves the right to replace defective parts of the Caravan with parts and components of similar quality, grade and composition where an identical part or component is not available.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

 

 

WARRANTY CLAIMS

If a fault covered by warranty occurs, the customer must first contact Cedar Caravans at the contact address listed below, or the dealer from which the Caravan was purchased ("Dealer").

 

 

Any warranty claim must be accompanied by:

Proof of purchase.

Full details of the alleged defect; and appropriate documentation (such as historical and maintenance records).

Warranty Claim Form

 

The customer must make the Caravan available to Cedar Caravans or its authorised repair agent for inspection and testing. If such inspection and testing find no defect in the Caravan, the customer must pay Cedar Caravans' usual costs of service work, evaluation and testing.

 

The customer must bear the cost of the transport of the Caravan to and from Cedar Caravans or the authorised repair agent to make the warranty claim, and all insurance of the Caravan.

 

 

 

 

SUPPLIED COMPONENTS

Some of the materials and components used in the manufacture of the Caravan are not manufactured by Cedar Caravans and are not covered by this warranty. Instead, they are separately warranted by their individual manufacturer's warranty against manufacturing defects.

Cedar Caravans will use its best reasonable endeavours to pass on to the manufacturer

 

Please note that the length of warranty periods provided for the supplied components and their terms may vary depending on the item.

The separately warranted components may include, but are not limited to axles, wheels and couplings.

 

 

Maintenance items

This warranty does not apply to maintenance items which are the responsibility of the customer. The maintenance items include but are not limited to:

Suspension servicing;

Wheel bearing servicing and adjustment; Checking tyre pressures;

General greasing and tightening of components; and

Rust-proofing, painting and maintenance of painted surfaces and exposed surfaces.

 

 

 

EXCLUSIONS

 

       The warranty will not apply where:

 

  • Chassis, brakes or tyres. For any claim please refer to the relevant manufacturer.

  • Other items not manufactured by Cedar Caravans including appliances such as refrigerators, stoves, microwave ovens, freezers, air conditioners, radios or radio/cassette/DVDs, televisions or other options, which may be covered by the respective manufacturer or supplier of that item. Removal and re-installation costs of such items to enable repair under that warranty are the responsibility of the Purchaser. Please refer to local agency for service.

  • Defects resulting from overloading, misuse, negligence,

  • Where the Caravan has been in any accident or any other cause beyond the direct control of Cedar caravans.

  • Defects resulting from the fitting or installation of any accessories or options such as air conditioners, annexes or other items after the Caravan have left the premises of Cedar caravans

  • Any rectification, modification or other work required due to alterations in Local, State or Federal legislation, which occurs after manufacture of Caravan.

  • Any consequential damages or repair work necessitated due to the continued usage or towing after a defect has or should have become apparent to the Purchaser.

  • Defects resulting from the Purchaser's failure to properly use operate and maintain the Caravan in accordance with Cedar caravans’ instructions, recommendations or specifications including applicable maintenance schedules contained in this booklet.

  • Defects resulting from subjecting the Caravan to abnormal conditions, including environment, temperature, water, fire, humidity, pressure, stress or similar.

  • Defects resulting from using unauthorised parts or accessories on or in relation to the Caravan.

  • Defects resulting from using the Caravan other than for the purpose for which it was designed.

  • Water damage caused by creek crossings, flooding and other similar conditions.

  • Damage or defects caused by excessive speed, hard impact or use of the Caravan in unsuitable 4WD or off-road applications.

  • Damage or defects caused by excessive speed or hard impact; or Movement or damage caused by dislodgement of appliances and fittings resulting from hard impact or heavy landings or severely rutted roads or tracks.

  • Shrinkage, fading, punctures or tears to fabric items such as soft furnishings, mattresses and upholstery.

  • Damage to internal Ply

  • Damage to external composite or aluminium cladding caused by impact from driving, accident or flex to the caravan.

  • Damage to surfaces and seals caused by after-treatments such as coatings, protectants and sealants.

  • Normal wear and tear, deterioration due to exposure or damage due to natural causes.

  • The Warranty will also not extend to specific types of damage including: wear and tear when the Caravan has been used for permanent living purposes;

  • Tears, punctures, and fading to fabric items; or damage caused by alterations or repairs being undertaken by an unauthorised repairer.